Ace81 Privacy Policy — User Information Protection

This page explains how ace81 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.

Effective Date: 1 January 2026

1. Information We Collect

When you register and use the ace81 platform, we collect several categories of information to ensure a secure and seamless experience:

Account information: Full name, email address, phone number, date of birth, and the username you registered with when opening your account.
Local payment information: Details related to deposit and withdrawal transactions in Malaysian Ringgit (RM/MYR), including registered bank account numbers. We do not directly store your credit card numbers or online banking passwords.
Device and browser information: Device type, operating system, browser version, IP address, and time zone are automatically recorded when you access the platform.
Usage data: In-platform activity records, including games accessed, session duration, betting history, and interactions with platform features.
Cookies: Small files stored in your browser to identify your login session, language preference, and display settings.

All information is collected for legitimate purposes and does not exceed what is necessary for the platform's operation.

2. How We Use Your Information

Ace81 uses the information collected for the following purposes:

Processes account registration and verifies user identity in accordance with compliance requirements.
Processing deposit and withdrawal transactions in MYR securely and in a timely manner.
Providing customer support and responding to user enquiries effectively.
Detecting and preventing fraud, duplicate accounts, and any activity that violates the platform's terms.
Sending important account notifications, relevant promotions, and updates to our terms.
Improving platform performance based on usage patterns and user feedback.
To comply with legal obligations and regulations applicable in Malaysia.

Ace81 will not use your information for third-party marketing purposes without your consent.

3. Cookies & Tracking

The ace81 platform uses cookies and similar tracking technologies to enhance the user experience. The following types of cookies are used:

Session cookies: Required to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
Preference cookies: Saves settings such as your preferred language and display preferences so you do not need to reconfigure them each time.
Analytics cookies: Helps us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not directly identify individuals.

You can manage or disable cookies through your browser settings. However, disabling session cookies may affect your ability to log in and your overall experience on the platform.

4. Data Storage, Security & Third-Party Sharing

Ace81 stores user information on servers protected with industry-standard SSL encryption. Access to users' personal data is restricted to staff who require it solely to carry out legitimate operational duties.

Data retention periods depend on operational requirements and legal obligations. Active account information is retained for the duration of the account and for several years after closure for audit compliance purposes.

Regarding the sharing of information with third parties, ace81 does not sell user personal information to third parties. However, there are limited circumstances where information may be shared:

Approved payment service providers for processing MYR transactions — subject to strict confidentiality agreements.
Relevant authorities in Malaysia where required by law or court order.
Related companies within the ace81 group for legitimate internal operational purposes.

All data sharing is conducted under strict controls and involves only the minimum information necessary.

5. User Rights & How to Contact Us

As an ace81 user in Malaysia, you have the following rights regarding your personal data:

Right to Access: You may request a copy of the personal information we hold about you at any time by contacting our support team.
Right to Rectification: If your information is incorrect or has changed, you can update it through your account settings or by contacting support.
Right to Erasure: You may request deletion of your personal data upon account closure, subject to any legal requirements mandating the retention of records for a specified period.
Right to Object: You may object to the use of your data for specific purposes, such as marketing communications.

Privacy Policy Updates

Ace81 reserves the right to update this Privacy Policy from time to time to reflect changes in operations, technology, or legal requirements. Any material changes will be communicated to users via in-platform notifications or registered email.

To submit any enquiries, data access requests, or privacy-related complaints, please contact us at: [email protected]. We aim to respond to all privacy enquiries within 7 business days. For more information about our platform, visit FAQ page us.

Questions About Your Data?

Contact the ace81 support team or visit our FAQ for further clarification on how we manage user information.